New York · Hospitality
Supporting restaurants and ownership groups through openings, operational transitions and the work of building something that lasts.
Perspective
The strongest restaurants aren’t defined by their menus or their design. They’re defined by how they’re led, how the team is held, and how consistently the operation performs.
That’s where things tend to break down, and where LPP focuses.
Services
A structured look at how your operation is actually running. This includes service flow, labor model, management structure and daily execution. It identifies what’s working, what isn’t, and what to address first.
Hands-on guidance from pre-opening through launch. This includes staffing, training, service standards and operational readiness so the team is prepared before the first guest walks in.
Direct work with your management team to sharpen role clarity, build stronger routines and raise accountability. For teams that want better managers, not just more of them.
An independent operator’s perspective for investors, developers and ownership groups navigating growth, transitions or structural decisions. Practical, direct and grounded in how hospitality businesses actually work.
Method
Every LPP engagement is supported by continuous operational analysis across financials, guest sentiment and menu performance.
Between conversations, a proprietary reporting environment tracks what matters and surfaces what warrants attention. Nothing important waits for the next meeting.
P&L analysis across revenue, COGS, payroll and margin, interpreted against your specific operation rather than a generic benchmark.
Review synthesis across platforms, surfaced as operational themes. What guests are consistently saying, and what it points to.
Engineering signals across your menu: what is performing, what is not, and where the opportunity lies between margin and guest preference.
Alerts triggered automatically when a metric crosses a threshold that warrants attention, before issues compound.
Principal
Laurent is a working hospitality executive. He is currently Director of Restaurants at Waldorf Astoria New York, overseeing the dining program of one of the most significant luxury hotel reopenings in the city’s history.
His background spans 15 years across STARR Restaurants, The Dinex Group and Mandarin Oriental Hotel Group, including Michelin-recognized and Forbes Five-Star environments across New York, London and the Caribbean.
Contact
If you’re working through a challenge, planning an opening or want a candid read on where your operation stands, reach out. No pitch, no deck, just a conversation.